ORDER & PAYMENT
After successfully placing an order online, we will send you an order confirmation email. Please check your email inbox, including spam or junk folders.
If you still can’t find it, please contact us through the following email <customercare@jewbow.com> and we will respond you within 1 business day.
Yes, once your order has been shipped, you will receive a shipping email with your tracking order.
Please check your email inbox, including spam or junk folders. If you still can’t find it, please contact us through the following email <customercare@jewbow.com> and we will respond you within 1 business day.
Unfortunately, it is not allowed to cancel or amend orders once they have been confirmed. If you have any questions about your product, please contact us at <customercare@jewbow.com and we will do our best to solve your problems.
At Jewbow, we take online security very seriously. At no point do we store any financial information on our servers.
PayPal uses encryption technology to help protect your financial information, and it offers additional security features such as two-factor authentication. When you use PayPal, your financial details are not directly shared with us, which can add an extra layer of security. When you pay with PayPal, we do not receive sensitive details such as your credit card number or bank account number. You can make payments at Jewbow with confidence.
At present, we only accept PayPal. We will gradually introduce other payment methods including Visa, Visa Debit, Maestro, MasterCard, Shop Pay and so on. Please stay tuned for updates.
PayPal supports various payment methods, including credit cards. If you want to pay by your credit card, please follow the steps below:
1. Click on 'Express Checkout Paypal' on the checkout page.
2. Click on 'Pay with Credit or Debit card'.
3. Securely fill in your credit card and address information to complete the payment.
For all orders being shipped to the USA, tax is already included in the product prices.
SHIPPING & RETURNS
Please be aware that delivery time is order processing time plus shipping time. We can usually confirm your order and dispatch it within 2 working days. The estimated arrival time for each product is marked in the product details.
For more information on shipping and delivery, please click Shipping.
At present, we offer shipping within the United States. We will gradually introduce more shipping countries. Please stay tuned for updates.
We offer FREE shipping for orders over $99.
For more information on shipping and delivery, please click here.
If you have changed your mind, you can return your items within 30 days of receiving your purchase.
For more information on Return Policy, please click here.
Returns will be processed within 3 business days of receiving the package. However, this time frame may be extended to 7 business days during the busy time of year. All refunds will be credited back to the original payment method.
CARE & WARRANTY
Most of Jewbow's jewelry are made of sterling silver, Gold Plated Vermeil and Mix Metal. Although these jewelry are durable, they cannot do without your careful
handling and care. Good maintenance can greatly extend the life of the jewelry.
To stay away from chemicals - chemicals will erode jewelry, so try to avoid direct contact with chemicals (perfume, cosmetics, cleaning supplies, etc.).
To wipe it occasionally - you can use a soft brush to wipe it gently, then rinse it gently and dry it with a soft cloth to keep the jewelry bright.
To store it in the pouch when not wearing- Prolonged exposure will accelerate surface oxidation. For sterling silver jewelry, the best way to care for it is to wear it every day, as human body oils can produce a natural, warm luster.
To avoid scratching - avoid bumps and scratches, such as frequent friction back and forth with the desktop, which can easily cause
scratches on the coating. Chains should be closed and laid flat to avoid tangling. Also, try not to wear jewelry while sleeping or exercising.
To keep it dry - try to avoid wearing jewelry when bathing, swimming, or washing hands.
All the JEWBOW’s products are guaranteed for one year warranty from the day when the original order was received. For more information about the warranty policy, please click Warranty.